Please choose the right policy for your type of order
At Train2Protect we supply both individual customers and organisations across the UK. Because consumer rights and business purchasing rules are different, we provide two clear versions of our Returns & Refunds Policy.
We strongly recommend that all deliveries are opened and inspected as soon as possible after arrival. If an item appears to have been damaged in transit, please notify us promptly and, wherever possible, within 48 hours of delivery. This allows us to investigate the damage and raise a claim with the courier where appropriate. Please select the one that matches your order type:
Consumer Returns & Refunds Policy
For individuals buying for personal use. Includes:
- 14‑day change‑of‑mind returns
- Faulty, damaged or incorrect items
- Items that cannot be returned
- Refund timelines
- How to start a return
Business, Trade & Public Sector Returns & Refunds Policy
For NHS Trusts, schools, councils, companies, procurement departments and anyone ordering on behalf of an organisation. Includes:
- 14‑day change‑of‑mind returns
- Restocking fees for furniture, bulky items or off‑site stock
- 7-day notification for faulty or incorrect items
- 2-days (48hrs) notification for damaged in transit items
- Pallet / multi‑site deliveries
- Purchase order returns process
Need help deciding?
If you’re unsure which version applies to your order, contact us and we’ll point you in the right direction. Email: support@bestmedicalbags.co.uk Phone: 01634 476219 Hours: Monday–Friday, 9am–5pm